Same/next day delivery all over UAE

Refund policy

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Returns and refunds are accepted only if you have missing items in your order / received incorrect products / if the products are not in the right conditioned or as promised.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you havenโ€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโ€™ve done all of this and you still have not received your refund yet, please contact us at info@munchbox.ae.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@munchbox.ae.

Cancellation Policy
Upon ordering and confirming your purchase, there are no refunds offered. If you cancel your order, you must do so 48 hours in advance of the start date you have chosen. You may not cancel any orders less than 48 hours before expected delivery.

Shipping
To return your product, send us an email at info@munchbox.ae. You may have to courier your product to: Munchbox Dubai - Lehbab Road, Jebel Ali Industrial Area 1, Dubai, UAE, 29569 Dubai, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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